Refund policy

Refund Policy

At Dobby & Co, we want you and your cat to be happy with every purchase. If something isn't right, here's how we can help.

30-Day Returns

You have 30 days from the date of delivery to request a return or refund. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to Request a Return

Email us at commerceast@gmail.com with your order number and the reason for the return. We will respond within 2 business days with return instructions.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or is the wrong item, please contact us at commerceast@gmail.com within 14 days of delivery with photos of the issue. We will arrange a replacement or full refund at no cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was the wrong item. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Late or Missing Refunds

If you haven't received your refund after 10 business days, first check with your bank or card issuer, then contact us at commerceast@gmail.com and we will look into it.

Sale Items

Sale items are eligible for return under the same 30-day terms above.