Shipping policy
Shipping Policy
Thank you for shopping at Dobby & Co! We work with trusted overseas suppliers to bring you fun, unique cat products at great prices. Please read our shipping information below.
Where We Ship
We currently ship to Canada and the United States.
Processing Time
Orders are processed and handed to our suppliers within 1–3 business days.
Estimated Delivery Times
- Canada: 7–15 business days
- United States: 7–15 business days
Because our products ship from our suppliers' overseas facilities, delivery can occasionally take longer during peak seasons (such as holidays). You will receive tracking information by email as soon as your order ships.
Shipping Rates
Shipping rates are calculated at checkout based on your location. We aim to keep shipping affordable — many orders qualify for free or low-cost shipping.
Order Tracking
Once your order ships, you will receive an email with tracking information so you can follow your package's journey.
Delays & Issues
If your order has not arrived within 25 business days, please contact us at commerceast@gmail.com and we will investigate right away.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but we will always do our best to help.